Best Auto Repair, San Diego

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CUSTOMER SERVICE

Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

What People Say About Us

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    Best automotive repair shop in San Diego!!

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    Amazing service..Great people..great prices too!!

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    Victor at Victor's Automotive should occupy the entire block he is on. He is two things you can't find in the same place in So. Cal. He is honest and he is reasonable. He is also VERY GOOD at what he does but those other two things are SO important that you should try his shop. One time and you'll never go anywhere else.

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    I went to this shop and it was a whole new experience. Everyone their helped out Victor is a very honest person and doesn't try to cheat you into something you don't need. I really trust him with my car he really let's me know what I need and what can wait. I get a lot for my budget. I told what I wanted and a price and he got it done. Highly recommend to everyone. Once you go there there is no where else you want to go.

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    Awesome place. Great mechanics. Every one there was a pleasure to deal with.

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    What a breath of fresh air! Real people who are actually in the business of taking care of your needs, and not just trying to make as much as they can off of you. Victor asked me how much are you looking to spend? He then told me what items he would recommend first to make sure that we get the most important things done. What a great business! I recommend anybody that wants honest great work and service come here.

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    Great place to take your vehicle, Victor will treat you with the respect you deserve and not try to empty your wallets. He is very honest, telling you what you need and what can wait. The waiting area is very comfortable and high-end makes your wait here very tolerable. I would recommend anyone who is looking for honest, respectable service.

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    Friendly shop, with great and fast service, from well qualified service techs. Victor is also just a great guy who genuinely want to help. I get my oil changes done there, and they always let me know what else I should get done, to keep my car running smoothly. But they don't push it. They tell you exactly what you need and when. Great place. Highly recommend!

Call us for service: 858-625-0447

Firestone
ACDelco
ASE (Automotive Service Excellence)
US Naval Sea Cadets
  • Car Care Aware